And that brings us to today's last word in business - which is: Courtesy Seating.
Jessie Frank was a distraught mom who was going to be late picking up her daughter at camp.
RENEE MONTAGNE, HOST:
She was on stand-by in Washington, D.C. for an over-booked Delta Flight to New York, when a man offered up his seat. Turns out it was Delta CEO Richard Anderson. His kindness helped the mom and earned some good PR for the company.
Southwest Airlines says some of its Saturday flights will still be affected by a network computer outage that snarled check-ins, forcing the cancellation of more than a dozen flights and temporarily grounding some 250 others – mostly on the West Coast.
Although the carrier's computer system was back up and running after Friday's problems, Southwest says there was still a backlog that could cause flight delays.
If you thought your coach-class seat lacked legroom now, American Airlines has some bad news: It's probably going to get worse.
American plans to add seats to its Boeing 737s and McDonnell Douglas MD-80s, which account for about two-thirds of the airline's entire fleet of jetliners. The move was disclosed in a regulatory filing on Wednesday.
Here's American vice president of flight service Laurie Curtis quoted in the Airline Biz Blog.