Mitt Romney's rally in Mansfield, Ohio, on Monday began the way every political event begins. "Please stand for the Pledge of Allegiance and our country's national anthem."
This is always an uncomfortable moment for me. While I sat at my laptop, most of the reporters around me stood and put their hands over their hearts. This time instead of just sitting and working, I tweeted what I was feeling:
Originally published on Mon October 15, 2012 8:43 am
A few years ago, if Bill Graff wanted to find out whether other farmers' fields looked anything like his, he'd make some calls and check an online bulletin board. It might take him a few days, even a week, to get a sense of how his crops stacked up against others in his region.
Now Graff, 53, who grows 1,400 acres of corn, soybean, wheat and hay in central Illinois, checks his Twitter feed. "I can get a half-way decent idea of what's going on out there instantaneously," Graff says.
Note: We've asked NPR journalists to share their top five (or so) political Twitter accounts, and we're featuring the series on #FollowFriday. Here are recommendations from Tamara Keith (@tamarakeithNPR), an NPR congressional reporter.
Once used mostly for one-time promos and marketing, Twitter is now something businesses are relying on to provide customer service. For instance, Southwest Airlines tweets to alert folks about delays. And Best Buy responds to questions and complaints via Twitter. And they're not alone.
Let's say you're thinking of ordering a pair of shoes online and you want to know the store's exchange policy. You could pick up the phone — but then you'll hear the old recording: "To ensure quality service, your call may be monitored or recorded."